Customer Care & Student Support Officer
Deliver exceptional support to students and clients, assist with documentation, and be the communication link at Univacity. Excellent communication and attention to detail are key advantages.
The Customer Care & Student Support Officer job at Univacity comes with an attractive competitive salary plus bonuses. This role is full-time and on-site, ideal for people with strong communication skills and attention to detail. Candidates must be comfortable using digital tools such as Google Workspace and CRM systems to manage records and streamline client interactions.
Daily, you will serve as the first touchpoint for clients or students. Communication happens through several channels: phone, WhatsApp, email, and social media. You are responsible for resolving questions about study abroad programmes, guiding students through necessary requirements, and assisting them with travel or visa documentation. CRM systems are used to log leads, track conversations and outcomes, and ensure all records and deadlines are up to date for best results.
À quoi s'attendre au quotidien
Your day often starts with reviewing new messages from students and clients across all communication platforms. Listening carefully and responding promptly is crucial in this role.
You guide clients through study requirements, explaining each step clearly and patiently. Documentation support, especially for those new to travel or visa applications, is part of your everyday tasks.
As issues or complaints come up, you resolve them courteously, escalating only when appropriate. Regularly updating CRM tools and keeping accurate notes is key for follow-up.
Furthermore, you collaborate with other members of the admissions and business development teams to ensure each onboarding is smooth and complete.
Each week, you summarise recurring client issues, ensuring that feedback is heard and any process improvements are considered by the company.
Key Advantages of This Role
One of the biggest advantages is the bonus structure on top of the competitive base salary. Your efforts can directly yield higher financial rewards.
Working in this position builds strong communication and organisational skills, valuable assets for future career growth or transitions.
Inconvénients potentiels à prendre en compte
The role requires careful attention to detail and strict adherence to processes, which may be demanding for those who prefer flexible work structures.
You will also be expected to interact with sometimes stressed or confused clients, which calls for emotional intelligence and patience every day.
Quick Verdict
This job is suited for candidates who enjoy meaningful communication, thrive on helping others, and can stay organised in a dynamic environment. If you want clear pathways to earn more and develop transferable skills, this is a strong choice.
